Customer Success Manager
As Minute.ly grows, we’re looking for a highly motivated Customer Success Manager who loves technology and wants to change the video landscape with us.
As a member of our Customer Success team you will have a major impact on our success. You will manage a portfolio of our key customers on a daily basis and make sure they are reaching their business goals using Minute.ly’s products. You will also work with the Sales, Integration, Product, and R&D teams.
- Be the main point of contact of the client, from the moment the integration is complete
- Manage ongoing client satisfaction through account planning, proactive client communications as well as performance measurement
- Leverage your product knowledge and experience to ensure clients receive the utmost value from Minute.ly products
- Identify and execute business opportunities based on data, client performance, and best practices
- Lead meetings and projects
- 2 years of experience as a Customer Success Manager/Account Manager/equivalent role background in a SaaS or online media company
- Team player, people lover, and fun to work with!
- Strong project management, meticulous attention to detail, and sharp analytical skills
- Ability to explain complex situations in a simple way
- High proficiency in English